Our Terms and Conditions
Tough Technology Products Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email@example.com].
Our Contact details:
Tough Technology Products Ltd
5 Brooklands Place
Brooklands Road, Sale, Cheshire, England M33 3SD
Phone: 0800 772 0996
Fax: 0161 3272741
Company reg – 4705019
Company reg name – Tough Technology Products Limited
Company reg at – 5 Brooklands Place, Brooklands Road, Sale, Cheshire M33 3SD
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
Most of our prices are based on absolute values of 1000 NO or 100 NO, Therefore check minimum quantity levels are appropriate.
Tough Technology Products Ltd reserves the right to refuse any order.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
Shipping And Handling
Most goods are shipped same day if order is recieved before 1300 hours, most goods are available on an overnight delivery service. If goods are not in stock you will be so informed as to an expected delivery date or offered a substitute.
All our deliveries are either by 1st class recorded Royal Mail or by a courier service, depending on the size of the order.
Delivery on orders under 30kg within the UK Mainland will be charged at £5.95 ex VAT
In the event of our carriers being unable to deliver, a calling card will be left. Failure to respond to this calling card may result in an extra carriage charge being applied.
We deliver your order right away. We will normally send your order to you in two to three business days .
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on 0800 772 0996 (International +44) or fax us on 0161 3272741 or write to us at Tough Technology Products Ltd , 5 Brooklands Place, Brooklands Road, Sale, Cheshire, England M33 3SD
Tough Technology Products Ltd do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Any goods found to be faulty can be returned immediately for a full credit, if you return the product to us without proof of purchase Your statutory rights are not affected.
Please note returns will not be accepted or processed without a returns authorisation number, to obtain a returns authorisation number you must contact Tough Technology Products Ltd, Tel: 0800 772 0996
Returns will take approximately 7 working days for your return to be processed once it has arrived at the warehouse.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you a “proof of delivery”. Tough Technology Products Ltd will not be liable for items lost or damaged in transit.
Customers are responsible for the delivery costs of returning goods for replacement/ refund.
When an item is to be replaced the goods must be in original packaging, in all original boxes, packing materials, and documentation provided by the manufacturer.
Tough Technology Products Limited, 5 Brooklands Place, Brooklands Road, Sale, Cheshire M33 3SD
7 Day cooling off period By law, when buying at a distance you are allowed 7 day from receipt of goods in which to change your mind.
It is not a “try before you buy period”. All sealed items should be returned unopened and fit for sale as new. If they are not, a charge may be made at the managers discretion for loss of resoluble value.
Postage cost are none refundable. In the case of items sent under the terms of “free postage” this will no longer be free and will be £6.90ex V.A.T.
You are responsible for your own shipping cost to send products back. You should make sure you use a carriage service that can prove we have taken delivery.
Cancellation Policy in order to cancel an order you must call 0161 9699939
Terms and Conditions –
All goods and services described on this site are subject to E&OE.
All offers are subject to availability and maybe changed or withdrawn at any time.
All goods must be delivered to the card holders/credit checked address; deliveries to any other UK address are subject to faxed proof of ID and residency.
It is the customer’s responsibility to inspect the delivered package prior to signing for it. If the package is damaged or appears to have been tampered with, opened or resealed in any way then the customer should inspect the goods before signing the drivers manifest.
Any shortages not mentioned on the invoice must be reported within 48Hrs via phone, the company will not accept responsibility for any shortages unless the described procedure has been adhered to.
None of our terms and conditions affect your statutory rights.
Whilst every care and effort has been taken during the construction and publication of this site and the pages it contains, Tough Technology Products Ltd cannot be held responsible for the accuracy or authenticity of the information contained on these pages, or any claim arising from it. Please note that pictures used within the site are for reference only and actual models may vary as per manufacturer’s guidelines
All pricing on this site is based on a mail order purchase, therefore please expect prices to be higher when visiting retail premises. All prices are E & OE.